BIKYDEBNATH (OPC) PRIVATE LIMITED

At BIKYDEBNATH (OPC) PRIVATE LIMITED, we value our customers and strive to ensure you have a smooth and satisfying shopping experience. Every product on our website is carefully crafted, inspected, and packaged before dispatch. However, if you are not completely satisfied with your purchase, our Refund and Return Policy outlines how we can assist you.

1. Eligibility for Return

You may request a return or replacement if:

  • The product you received is defective, damaged, or incorrect.
  • The item is unused, in its original condition, and returned in the original packaging.
  • The return request is made within 7 days of receiving the order.

Certain handmade or customized items may not be eligible for return unless they arrive damaged or defective.

2. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Products that show signs of use or damage after delivery.
  • Custom-made, personalized, or made-to-order products.
  • Products purchased during clearance or sale events.

3. Return Process

To initiate a return:

  1. Email us at bikydebnath824@gmail.com or contact 8769738349 with your order ID, reason for return, and product photos (if applicable).
  2. Our support team will verify your request and guide you through the return shipping process.
  3. Once approved, you must send the item back to the provided return address.
  4. After receiving and inspecting the returned item, we will notify you about the refund or replacement status.

4. Refund Process

  • If your return is approved, a refund will be initiated to your original payment method (credit card, debit card, UPI, or bank account).
  • Refunds typically take 3–5 business days, depending on your bank or payment provider’s processing time.
  • In some cases, you may be offered a replacement or store credit instead of a refund, based on product availability.

5. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at bikydebnath824@gmail.com with images or videos showing the issue. We will arrange for a replacement or refund as quickly as possible.

6. Cancellations

Orders can be canceled within 24 hours of placing them, provided they have not been shipped. Once dispatched, the order cannot be canceled.

7. Contact Information

If you have any questions regarding our Return and Refund Policy, please reach out to us:

BIKYDEBNATH (OPC) PRIVATE LIMITED
📍 Address: Sri. K. Srinivas, No.l19, V.P. Road, Madiwala, 1st Cross, Bangalore-560068
📞 Phone: 8769738349
📧 Email: bikydebnath824@gmail.com
🌐 Website: https://bikydebnath.com/